Return & Refund Policy

At SDB Natural Oils & Pickles / Sri Durga Bhavani Flour & Oil Mill, customer satisfaction is important to us. We strive to deliver fresh, high-quality, and hygienically packed products. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

• Due to the nature of food products such as oils, pickles, powders, spices, and ghee, returns are generally not accepted once the order is delivered.
• Returns may only be considered in the following cases:
  • Damaged package
  • Leaked products
  • Wrong product delivered
  • Missing items in the order

2. Refund Eligibility

Customers may be eligible for a refund or replacement if:

• The product received is damaged or spoiled during delivery.
• The wrong product was delivered.
• The package is incomplete or items are missing.

3. Reporting Issues

• Customers must report any issue within 24 hours of delivery.
• Proper photos or videos of the package and products must be shared for verification.
• Complaints reported after the mentioned time period may not be eligible for refund or replacement.

4. Refund Process

• Once the issue is verified, refunds will be processed within a reasonable time.
• Refunds will be sent through the original payment method or another mutually agreed method.

5. Replacement Policy

• In eligible cases, replacement products may be shipped instead of issuing a refund, depending on product availability.

6. Non-Refundable Situations

Refunds or returns will not be accepted for:

• Change of mind after purchase
• Taste preference issues
• Minor variations in color, texture, or aroma due to natural preparation methods
• Incorrect address provided by the customer
• Delay caused by courier services or unavoidable circumstances

7. Cancellation Policy

• Orders can only be cancelled before processing or dispatch.
• Once the order is packed or shipped, cancellation requests may not be accepted.

8. Contact for Support

For any return, refund, or replacement requests, customers can contact us directly using the details below.

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Contact Information

Sri Durga Bhavani Flour & Oil Mill
📍 Nerelamma Temple Beside, Main Road Pekeru,
Iragavaram Mandal – 534320, West Godavari, Andhra Pradesh

📞 Contact Numbers:

• 9392530492
• 6302013970

📷 Instagram:
@sdb_natural_oils_pickles

▶ YouTube:
SDB Natural Oils YouTube Channel

🚚 Delivery Available Across Locations